Letema CloudStarter draft. Fill the [bracketed] items and have a lawyer review before publishing.
**Version 1.0**
## 1. Introduction and acceptance
These Terms govern your use of the Letema Cloud & Hosting services ("Letema Cloud", "we"), a unit of [LEGAL BUSINESS NAME], TIN [NUMBER], address [ADDRESS]. By ordering, paying for or using the services you accept these Terms, the Acceptable Use Policy (AUP), the Privacy Policy and the SLA.
## 2. Definitions
"Customer" is the person or company ordering the services. "Services" means hosting, email, domains, VPS and related services. "Content" means all data, websites, emails and files you store or distribute through the services.
## 3. The Services
We provide the services according to the plan you chose and its resource limits. We may use third-party providers (servers, domains, payments). "Unlimited" features are subject to fair use and the AUP.
## 4. Account and security
You must provide accurate information and keep it up to date. You are responsible for your account credentials and all activity under your account. Tell us immediately if you notice unauthorised use. You must be 18 or older, or have authority to represent your company.
## 5. Fees, invoices and taxes
Prices are in Tanzanian Shillings (TZS) and [exclude / include] VAT. Payment is due in advance for the period you chose. Invoices are issued [14] days before expiry. Gateway or bank fees are the customer's unless we state otherwise. Unconfirmed payments do not activate services. We may change prices with [30] days' notice without affecting a period already paid for.
## 6. Renewal and expiry
Services renew when you pay the invoice. If payment is late we may suspend the service after a grace period of [3 to 7] days and delete data [45] days after expiry, after notice. Expired domains may carry a redemption fee and are subject to the registrar's policies.
## 7. Refunds
First-time hosting services may be refunded within [7] days of first payment on written request. There are no refunds for domains, third-party licences, gateway fees, completed migration services, or accounts suspended for breaching the AUP.
## 8. Domain names
Domain registration is subject to the laws and policies of the registrar and relevant authorities, including TCRA and tzNIC for .tz. You confirm that the registrant details are accurate and complete; inaccurate details may lead to suspension or deletion of the domain. We do not guarantee availability of any domain name. You are responsible for renewing before expiry.
## 9. Backups and customer data
We take regular backups to restore our systems; they do not replace your duty to keep your own copies. We do not guarantee recovery of data you deleted yourself. Your Content remains yours.
## 10. Availability and maintenance
We aim for the availability stated in the SLA. Planned maintenance will be announced where practicable. The remedy for an SLA breach is a service credit as set out in the SLA, which is the sole remedy for that breach.
## 11. Acceptable use
You must comply with the AUP. You are responsible for your Content and the activity of you and your users.
## 12. Suspension and termination
We may suspend or terminate services immediately if: you breach the AUP or the law; the service endangers servers or other customers; an authority so orders; or payment is overdue. We will try to notify you first except in emergencies. You may cancel at any time by notice; there is no refund for a period already paid except as clause 7 provides.
## 13. Intellectual property
Your Content is yours; you grant us a limited licence to store and transmit it as needed to provide the services. Our logos, software and documentation belong to us or our licensors.
## 14. Privacy and data protection
We collect and process personal data under the Privacy Policy and Tanzanian data protection law. For your own customers' data stored with us, you are the data controller and we are the processor; we will process it on your instructions and with appropriate security. We may disclose information to authorities where the law requires.
## 15. Warranties and limitation of liability
The services are provided "as is" to the extent permitted by law. We do not guarantee uninterrupted or error-free service. Our total liability will not exceed the fees you paid for the relevant service in the previous [12] months. We are not liable for indirect loss, loss of profit, sales or data, except where the law prohibits such limits.
## 16. Indemnity
You will defend and indemnify us against claims, losses and costs (including legal fees) arising from your Content, your use of the services, or your breach of these Terms or the law.
## 17. Force majeure
We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, power or network outages, cyber-attacks, government action or failure of third-party providers.
## 18. Changes to these Terms
We may change these Terms with [30] days' notice by email or in the control panel. Continued use after the effective date means you accept the changes.
## 19. Notices
Formal notices are sent to the email registered on your account, and to us at [COMPANY EMAIL]. Abuse reports: abuse@[DOMAIN]. You are responsible for keeping your email address current.
## 20. Governing law and disputes
These Terms are governed by the laws of the United Republic of Tanzania. We will try to resolve disputes by negotiation within [30] days; failing that, the competent courts of Tanzania [or mediation/arbitration by agreement].
## 21. General
These Terms, the AUP, the Privacy Policy and the SLA are the entire agreement between us. If a clause is invalid the rest continues. You may not transfer your rights without our consent; we may transfer ours to a successor of the business.