Service Level Agreement

Starter draft. Adjust the numbers to your real capability.

                          ## 1. Availability target
                          We target server availability of [99.5%] per month, excluding planned maintenance and events beyond our control.

                          ## 2. Maintenance
                          Planned maintenance is announced at least [24 hours] ahead via the status page and email.

                          ## 3. Service credit
                          If availability falls below target you may claim a credit: [5%] of the monthly fee per [1%] below target, up to [30%]. Claim within [14] days via ticket.

                          ## 4. Support response
                          First response: Starter [24h]; Business [8h]; E-Commerce and VPS [4h] during business hours.

                          ## 5. Exclusions
                          Customer errors, attacks, force majeure and third-party failures are excluded.